News
Why AFCA Exists and Why it Matters
AFCA – the Australian Financial Complaints Authority – was set up because the traditional legal system is too slow, costly and complex for most people. In the last financial year alone, AFCA received more than 100,000 financial complaints, with banking and finance disputes making up over half of them. Scam-related cases are still high-impact, even as reported numbers fluctuate.
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AI is about to expose how banks really make money
For years, the banking system has depended on people not always knowing their options — or giving up when things go wrong. Whether it’s a scam, a fee error or an unauthorised transaction, too often customers are left feeling powerless. Banks could lose up to $170 billion in profits as AI tools begin helping people make smarter financial decisions.
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