Most Australians don’t walk away from financial complaints because they are happy.
They walk away because the system is full of friction.
You report what happened.
You wait for a response.
You read long, technical letters written in bank-speak.
You are not sure what to do next – or whether it is worth the fight.
AFCA – the Australian Financial Complaints Authority – was set up because the traditional legal system is too slow, costly and complex for most people. In the last financial year alone, AFCA received more than 100,000 financial complaints, with banking and finance disputes making up over half of them. Scam-related cases are still high-impact, even as reported numbers fluctuate.
The system creates enough pain that a lot of people do push through and complain, and that there are many more who never make it that far.That’s the gap EquiClaim fills.
We help when there has been unexpected feed, bank errors, breaches of privacy, unexplained account closure, delays & bad service, scams and banking code violations.
You do not have to learn the rules, read the fine print or chase the bank. That is our job.
You tell us what happened, in your own words.
We review your situation and prepare the complaint, dealing with your bank or AFCA.
We push for a fair outcome – and keep you updated.
If you feel like you have been blamed, ignored or worn down by the process, you still have options.