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Everyday Aussies celebrating

Bank mistakes are more common than you think.


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Every week, we hear from people who say “I thought it was just me.”

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But AFCA’s recent systemic issues report shows it’s not.

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More than 342,000 people were caught up in banking and insurance stuff-ups like

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  • Unauthorised transactions
  • Incorrect fees or charges
  • Delays and poor handling of complaints
  • System errors that affected thousands

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And many of them never knew they were entitled to a fix.

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At EquiClaim, we help people take action — especially when they’ve been blamed, ignored or brushed off by their bank.

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You tell us what happened.

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We get to work.

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No win, no fee — and no judgement.

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Report snapshot:

  • $3.4 million in customer refunds secured
  • 86 investigations into systemic banking failures
  • Many caused by outdated systems and poor complaint processes
  • Often discovered because one person spoke up

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If something still doesn’t sit right about how your bank treated you — it’s not too late.

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Think you’ve been affected?

Tell us what happened — it only takes a minute.

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Start Your Claim