Everyday Aussies celebrating

Bank mistakes are more common than you think.


Every week, we hear from people who say “I thought it was just me.”


But AFCA’s recent systemic issues report shows it’s not.


More than 342,000 people were caught up in banking and insurance stuff-ups like

  • Unauthorised transactions
  • Incorrect fees or charges
  • Delays and poor handling of complaints
  • System errors that affected thousands

And many of them never knew they were entitled to a fix.


At EquiClaim, we help people take action — especially when they’ve been blamed, ignored or brushed off by their bank.

You tell us what happened.


We get to work.

No win, no fee — and no judgement.

Report snapshot:

  • $3.4 million in customer refunds secured
  • 86 investigations into systemic banking failures
  • Many caused by outdated systems and poor complaint processes
  • Often discovered because one person spoke up

If something still doesn’t sit right about how your bank treated you — it’s not too late.

Think you’ve been affected?

Tell us what happened — it only takes a minute.

Start Your Claim