Helping everyday Aussies get the money they deserve
Get help to resolve bank complaints in Australia - no win, no fee
Navigating and resolving financial concerns
We specialise in helping Australians resolve bank complaints — from incorrect fees and delays to scam losses and privacy breaches — and we do the heavy lifting for you.
We manage the back‑and‑forth with your bank and AFCA, so you don’t have to.
Unexpected Fees
Bank Errors
Unfair Bank Practices
Breach of Privacy
Unexplained Account Closure
Delays & Bad Service
Banking Code Violations
Scams
SME Banking Issues
Your dedicated champion for financial fairness
We are committed to balancing the playing field, providing unwavering support and equal opportunities for everyone we work with.
We do the heavy lifting for you
All you have to do is tell us what happened. After that, we get to work.
Fill out our simple form
It only takes a few minutes to share your story with us. No supporting documents are needed (unless you feel like providing them, of course)
We start your claim
Once you’re on board with us, we get to work! Whether it’s dealing with the bank or with AFCA, we get things moving as fast as the system will allow and keep you posted along the way
We handle the bank or AFCA
No courts, no legal fees and no industry jargon. We do the paperwork and heavy lifting for you. Where a claim to AFCA is needed, we will have you review the application first
You get your result
Your voice matters, and we're here to make sure it's heard loud and clear. If your claim is successful, once we've settled matters with the bank, you can expect your funds to land safely in your bank account
Ready to get started on your claim
Complete our quick and easy form in no time at all
Start your claimCommon questions
Absolutely! Our interests are completely aligned. If you don’t win, then neither do we. In addition, our business model ensures you receive the majority of any compensation.
Our fee is success-based — you only pay if we win your case.
We offer a tiered pricing structure to ensure fairness:
- Small claims: 40% (including GST)
- Claims over $10,000: 30% (including GST)
- Extra-large claims: We’ll assess your situation and provide a custom quote
There are no upfront costs — our fee is only deducted from your compensation if your claim is successful.
These things can happen. Rest assured, if you are unsuccessful, you will not be required to pay anything to us, the bank or AFCA. Also know that, if you don’t get paid, then neither do we!
This can depend on a variety of factors such as what you may be willing to accept from a bank by way of settlement – or what AFCA may award in a final decision based on what has happened. Sometimes, you may be compensated for your loss, plus interest. Please be aware that AFCA is not able to award punitive damages.
We will let you know right away after you submit your claim.
Where you are unable to resolve your financial services complaint (e.g. with your bank), then you are entitled to have your complaint reviewed and determined by AFCA.
AFCA is the ‘Australian Financial Complaints Authority’, which is a financial services complaints resolution scheme paid for and funded by financial services providers and regulated by the federal government to ensure impartiality.
Claims can take anywhere from a week or two to resolve (where a quick settlement is agreed with the bank without a final AFCA decision being needed) up to 6 months depending on available AFCA resources.
Navigating fairness,
empowering lives
What we don't do...
We focus on where banks get it wrong — but not with credit cards, loans, or other consumer credit issues.
EquiClaim does not assist with:
• Debt management and negotiation assistance
• Buy-now-pay-later disputes
• Credit reporting and repair services
• Changing or appealing loan or credit limits
If you’re experiencing financial hardship, free support is available — but access can be limited and depends on your situation.
You can try:
Contacting the originator of your loan - your bank branch or mortgage broker
Financial counselling - contact Financial Counselling Australia
National Debt Helpline — 1800 007 007
National Legal Aid to find support in your state or territory.
If you don’t qualify for support, contact your bank’s hardship team directly and ask about their financial hardship process.