Helping everyday Aussies get the money they deserve
If you have been treated unfairly by your bank, we can help.
Navigating and resolving financial concerns
Our dedicated focus is on addressing misconduct within everyday banking.
We can support you with the following issues:
Incorrect Credit Card Fees
Administrative Short Comings
Bank Misconduct
Delayed Settlements
Scams
Delayed Loan Approvals
Unfair Credit Reduction
Breach of Privacy
Your dedicated champion for financial fairness
We are committed to balancing the playing field, providing unwavering support and equal opportunities for everyone we work with.
We do the heavy lifting for you
All you have to do is tell us what happened. After that, we get to work.
Fill out our simple form
It only takes a few minutes to share your story with us. No supporting documents are needed (unless you feel like providing them, of course)
We start your claim
Once you’re on board with us, we get to work! Whether it’s dealing with the bank or with AFCA, we get things moving as fast as the system will allow and keep you posted along the way
We handle the bank or AFCA
No courts, no legal fees and no industry jargon. We do the paperwork and heavy lifting for you. Where a claim to AFCA is needed, we will have you review the application first
You get your result
Your voice matters, and we're here to make sure it's heard loud and clear. If your claim is successful, once we've settled matters with the bank, you can expect your funds to land safely in your bank account
Ready to get started on your claim
Complete our quick and easy form in no time at all
Start your claimCommon questions
Absolutely! Our interests are completely aligned. If you don’t win, then neither do we. In addition, our business model ensures you receive the majority of any compensation.
Our fee is contingent upon your success. We only charge if you win, and our fee is 40% of the total compensation sum awarded.
These things can happen. Rest assured, if you are unsuccessful, you will not be required to pay anything to us, the bank or AFCA. Also know that, if you don’t get paid, then neither do we!
This can depend on a variety of factors such as what you may be willing to accept from a bank by way of settlement – or what AFCA may award in a final decision based on what has happened. Sometimes, you may be compensated for your loss, plus interest. Please be aware that AFCA is not able to award punitive damages.
We will let you know right away after you have completed your form!
Where you are unable to resolve your financial services complaint (e.g. with your bank), then you are entitled to have your complaint reviewed and determined by AFCA.
AFCA is the ‘Australian Financial Complaints Authority’, which is a financial services complaints resolution scheme paid for and funded by financial services providers and regulated by the federal government to ensure impartiality.
Claims can take anywhere from a week or two to resolve (where a quick settlement is agreed with the bank without a final AFCA decision being needed) up to 6 months depending on available AFCA resources.
Navigating fairness,
empowering lives
Standing up against financial Goliaths
At EquiClaim, we're more than just a company; we're a catalyst for positive change in the financial sector.
Our purpose is crystal clear: to champion fairness, guide everyday Aussies through financial challenges, and make a tangible impact on Australia's Financial Health. We're dedicated to ensuring our customers not only gain financially but also feel heard and valued every step of the way.
Our mission? As change agents in the financial landscape, we're committed to balancing the playing field, providing unwavering support, and offering equal opportunities to everyone we work with.